Delivery
As each product is made to order and the delivery time is 4-5 weeks. Deliveries are Monday to Friday only. Delivery costs are dependent on weight and postal area, carriage costs are calculated at the point of order in your basket.
Please ensure someone is available to receive your order. We use a third-party courier who will need assistance in off-loading the goods safely, also please ensure that your address is accessible for a large vehicle to be able to deliver to, otherwise, we will have to cancel your order before its despatched.
We ask customers to check goods and comply with instructions sent and to notify us immediately of any quality issues. Before signing the delivery note, all packaging must be checked for signs of damage and then indicated on the delivery note accordingly.
RETURNS
Every item we sell is carefully inspected before despatch, although very rarely problems may occur. If an item is received as faulty please advise our customer service team within 72 hours of receipt, and a full refund including all delivery costs or replacement will be issued.
As our products are made-to-order and custom-made to your requirements we are unable to offer a refund or exchange.
Delivery costs are non-refundable on returned or canceled orders where goods have already left our warehouse.
Cancellation rights
These cancellation rights do not apply to:
- accommodation, transport, catering, or leisure services to be provided on a specific date or within a specified period;
- everyday food and drink delivered by a regular roundsperson (such as a milkman);
- package travel or timeshare sales;
- premium rate telephone services ;
- goods made to a customer's specification (but not standard upgrades or variations);
- perishable goods;
- goods that cannot be returned;
- recordings and software that have been unsealed;
- newspapers and magazines;
- betting and similar services;
- goods and services whose price depends on fluctuations in the financial markets;
- digital downloads, once the download process has started - but this must be made clear to the consumer, and the consumer must explicitly agree to this.
Delivery costs are non-refundable on returned or canceled orders where goods have already left our warehouse.
For information on damaged or faulty goods and returns please see our Terms and Conditions.