FAQ
Here is a selection of commonly asked questions, please feel free to contact us for any other questions.
General
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How long does delivery take?
Orders received by 1pm will be despatched using a 24 hour courier service Monday to Friday, orders received outside of this will be despatched the next working day (Monday to Friday). You can select a Saturday delivery option, however there is an extra charge for this. Delivery costs are dependant on service chosen and postal area, carriage costs are calculated at the point of order (This applies to all addresses with a postal code within mainland UK, anywhere outside of this area will require a bespoke carriage quotation please contact our customer service team for details on 01245 806366).
Please ensure someone is available to receive your order. The Indian Fire Bowl Company operates with a third party courier who may ask for the customers assistance in off-loading the goods safely.
We ask customers to check goods and comply with instructions sent and to notify us immediately of any quality issues. Before signing the delivery note, all packaging must be checked for signs of damage and then indicated on the delivery note accordingly.
COLLECTION: If you choose the collect option, please note that the collection address is different from our office address, which is less than a 6 minutes drive away. We will contact you upon order receipt once order is ready and advise the collection location.
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Will my Indian Fire Bowl Rust?
As you use your Indian Fire Bowl, it will take on a natural rust – this is all part of the bowl’s character!
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How do I store my Indian Fire Bowl?
We recommend when not in use, fire bowls and accessories should be stored under cover in a dry place.
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How do I clean my Indian Fire Bowl?
Simply follow the instructions on our Care & Maintenance page.
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What are the dimensions and weights of Recycled Fire Bowls?
Approximate Size Guide
Our Recycled Indian Fire Bowls are hand made and approximately 3mm thick.
The sizes below are approximate and may differ slightly.40cm Fire Bowl on Low Stand 34cm - High - 10 KG
60cm Fire Bowl on Low Stand 36cm - High - 18 KG
60cm Fire Bowl on High Stand 64cm - High - 25 KG70cm Fire Bowl on Low Stand 36cm - High - 21 KG
70cm Fire Bowl on High Stand 66cm - High - 28 KG80cm Fire Bowl on Low Stand 39cm - High - 25 KG
80cm Fire Bowl on High Stand 67cm - High - 33 KG90cm Fire Bowl on Low Stand 39cm - High - 30 KG
100cm Fire Bowl on Low Stand 40cm - High - 34.5 KG
110cm Fire Bowl on Low Stand 40cm - High - 34.5 KG
120cm Fire Bowl on Low Stand 41cm - High - 49 KG
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What are your opening hours?
Our offices are open from 8.30am - 5.00pm Monday - Friday.
If you wish to view any of our products please note that our warehouse address is different from our office address, and is less than a 6 minutes drive away. Please contact us to arrange an appointment and so we can advise the location details